Terms & Conditions
1. Introduction
Welcome to Kattabomman Restaurant. By placing an order on our
website, you agree to comply with the following Terms & Conditions. Please read them
carefully before ordering.
1.2 Use of Website
This website is intended for customers to browse the menu, place food orders, and
access restaurant services. You agree not to misuse the website for any unlawful or
prohibited activities.
1.3 Food Orders & Acceptance
- Once an order is placed, confirmation will be sent via SMS or Email.
- All orders are subject to item availability and restaurant operating hours.
- We reserve the right to cancel orders due to stock unavailability, pricing
errors,
or operational issues.
1.4 Pricing & Payment
- All prices are displayed in INR and may be inclusive or exclusive of applicable
taxes.
- Payments are processed securely through authorized payment gateway partners.
- Orders are confirmed only after successful payment.
1.5 Food Quality & Allergens
- We ensure hygienic preparation and safe packaging of food.
- Customers are advised to review ingredients and inform us of any allergies
before
placing an order.
1.6 Limitation of Liability
- We are not responsible for delays caused by traffic, weather, or unforeseen
circumstances.
- Our liability is limited to the total value of the order placed.
2. Shipping / Delivery Policy
2.1 Delivery Areas
We deliver only within the serviceable locations listed on our website.
2.2 Delivery Time
Estimated delivery time ranges between 30–90 minutes, depending on
order size, location, and operational conditions. Delays may occur during peak
hours,
weather conditions, or festivals.
2.3 Delivery Charges
Delivery charges, if applicable, will be clearly displayed at checkout before order
confirmation.
2.4 Proof of Delivery
Customers may be required to provide an OTP or signature at the time of delivery.
3. Cancellation & Refund Policy
3.1 Order Cancellation by Customer
Orders once placed cannot be cancelled by the customer as food is prepared fresh.
3.2 Cancellation by Restaurant
An order may be cancelled due to:
- Item unavailability
- Restaurant closure
- Incorrect pricing or technical issues
- Unserviceable delivery location
3.3 Refund Policy
Refunds are applicable only in the following cases:
- Order cancelled by the restaurant
- Payment deducted but order not confirmed
- Wrong item delivered or food not delivered
3.4 Refund Process
Eligible refunds will be initiated within 5–7 working days to the
original payment method.
3.5 Contact for Support
Swiggy
